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How super ace Protects Your Personal Data

At super ace, we take the privacy of your account data seriously — from the moment you register to every transaction you make via Touch 'n Go, GrabPay…

Data Collected TransparentlyMalaysian Law AlignedYour Rights, Clearly StatedSecure Account StorageTouch 'n Go & GrabPay Protected

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What Data We Collect and Why

super ace Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with super ace, we collect the details needed to verify your identity and process your transactions — including your name, email address, phone number, and payment method details such as those linked to Touch 'n Go, GrabPay, Boost dan FPX. We

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also collect technical data like your IP address, device type, and session logs to keep your account secure and functioning correctly. We do not sell your personal data to third parties. All data processing at super ace is carried out in accordance with applicable Malaysian personal
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data protection legislation, and access to your data is restricted to authorised personnel only. You may withdraw consent at any time, subject to what local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you have questions about how your data is handled, wish to request a copy of your information, or want to correct details held on your account, our privacy support team is…

Email Support Send your data enquiry or access request directly to our privacy team at the address listed on superace.vin. We respond to all privacy-related emails within 5 working days and confirm receipt promptly.

Live Chat Our live chat is available around the clock on superace.vin. For data or account privacy questions, select the Privacy category when you start the chat so the right team member picks up your case immediately.

Help Centre The Help Centre on superace.vin carries step-by-step instructions for submitting a data access request, updating your contact details, or asking us to delete specific account information under applicable Malaysian law.

CARA KAMI MENGURUSKAN DATA

Six Ways We Handle Your Data Responsibly

From cookies to account retention periods, every data practice at super ace follows a clear, documented policy.

Cookie Usage

We use session cookies to keep your login active and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time through the settings panel on superace.vin without losing your account access.

Data Retention Period

We retain your account data for as long as your account remains active and for a further period required by Malaysian financial regulations. Once that period expires, personal data is permanently deleted from our servers.

Account Security Measures

Your account credentials are stored using industry-standard encryption. Two-step verification is available to all accounts, and any suspicious login attempts trigger an automatic alert sent to your registered email or phone number.

Payment Data Handling

Transaction details tied to Touch 'n Go, GrabPay, Boost dan FPX are processed over encrypted connections. We do not store full payment credentials on our servers — tokenised references only, compliant with applicable payment security standards.

Third-Party Sharing Policy

We share data only with service providers necessary to operate your account — such as payment processors and identity verification partners. Each third party is contractually bound to handle your data under terms consistent with this Privacy Policy.

Your Right to Request Changes

You may request to access, correct, or delete your personal data at any time by contacting us via email or live chat on superace.vin. We will process verified requests within the timeframes required under Malaysian personal data protection law.

Your Privacy Questions, Answered

Below are the questions we receive most often about how super ace handles personal data. If your question is not covered here, reach out via live chat or email on superace.vin and our privacy team will respond directly.

We collect your name, email address, phone number, date of birth, and payment method details. Technical data such as your device type, IP address and session timestamps are also logged to secure your account and detect unauthorised access.

Payment details are used solely to process deposits and withdrawals. We store only tokenised references — not full account numbers — for Touch 'n Go, GrabPay, Boost dan FPX, and all transfers are carried out over encrypted connections to protect your funds.

Yes. Submit a data access request through the Help Centre on superace.vin or by emailing our privacy team. We will verify your identity and provide a copy of your data within the timeframe required under Malaysian personal data protection legislation.

We retain data for the period your account is active plus any additional period mandated by Malaysian financial and regulatory requirements. After that window closes, your personal data is permanently and securely deleted from our systems.

We share data only with partners essential to running your account — payment processors, identity verification services and fraud prevention tools. Every partner is contractually required to handle your information in line with this Privacy Policy and applicable Malaysian law.

Contact us via email or the live chat on superace.vin and select the Privacy category. After we verify your identity, we will correct inaccurate details or delete the relevant data, subject to any retention obligations under local law.

We use session cookies for account functionality and analytics cookies to improve page performance. You can manage or withdraw cookie consent at any time through the cookie settings panel on superace.vin without affecting your ability to access your account.

How super ace Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Handle Your Data Responsibly

Cookie Usage

Data Retention Period

Account Security Measures

Payment Data Handling

Third-Party Sharing Policy

Your Right to Request Changes

Your Privacy Questions, Answered

01 What personal data does super ace collect when I open an account?

02 How does super ace use my payment method details, including Touch 'n Go and GrabPay?

03 Can I request a copy of the data super ace holds about me?

04 How long does super ace keep my account data after I close my account?

05 Does super ace share my data with third parties?

06 How do I ask super ace to correct or delete my personal data?

07 What cookies does super ace use and how can I control them?

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