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Our Terms and Conditions, Clearly Stated

These terms govern every interaction you have with super ace — from opening your account to making deposits via Touch 'n Go, GrabPay, Boost dan FPX and withdrawing…

Account Eligibility RulesDeposit & Withdrawal ConductPlatform Use PolicyAmendments & UpdatesGoverning Jurisdiction

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What These Terms Actually Cover

super ace Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account with super ace, you confirm that you have read, understood, and agreed to the terms set out on this page. We may update these terms periodically; when we do, we will notify you via your registered email or an in-platform message before

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the changes take effect. Continued use of your account after such notice constitutes acceptance of the revised terms. These terms apply to all account activity — including deposits processed through Touch 'n Go, GrabPay, Boost dan FPX, and withdrawals directed back to the same payment rail
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you used. We reserve the right to suspend or close accounts found to be in breach of any clause, and all decisions made under these terms are final pending a formal dispute raised through our support channel.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ENQUIRIES

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe an account action was applied in error, our support team is available around the clock.

Live Chat Open the chat widget from any page on superace.vin to connect directly with a terms-support agent. We keep this channel active at all hours so you are never left waiting on a clause question.

Email Support Send a detailed description of your terms query to our support address listed in your account dashboard. Email responses covering account-specific terms matters are issued within one business day.

Help Centre Visit the Help Centre at superace.vin for a searchable index of terms clauses, account policies, and payment conduct rules — updated each time we revise the main terms document.

POLICY STANDARDS

How We Handle Your Account Under These Terms

Every clause in these terms is written to be enforceable, fair, and specific to the Malaysian context — covering data retention periods, cookie consent, account security obligations, and the formal process for…

Data Retention

We retain account and transaction records for the period required by the applicable jurisdiction. You may request a copy of your stored data at any time by submitting a written request through our support channel.

Cookie Consent

Our platform uses functional and analytical cookies as described in the cookie policy linked at the foot of every page. You can manage cookie preferences from your browser settings at any time without affecting core account access.

Account Security

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact us immediately so we can freeze activity and begin a formal security review within the hour.

Requesting Changes

To update your registered name, email address, or linked payment method such as Touch 'n Go or GrabPay, raise a verified request via Live Chat or email. Changes are processed after identity confirmation, usually within two working days.

Payment Conduct Rules

Withdrawals must be directed to the same payment rail used for the original deposit — whether that is Boost, FPX, or Touch 'n Go. Attempts to redirect funds to an unverified account will be held pending review.

Terms Amendment Notice

We will always give you advance notice of material changes to these terms. The effective date of any amendment is published at the top of this page so you know exactly which version applies to your current account activity.

Frequently Asked Questions on These Terms

The questions below address the clauses our account holders raise most often. If your specific question is not covered here, contact our support team directly via Live Chat at superace.vin and a terms specialist will respond in detail.

These terms take effect the moment you complete account registration on superace.vin. By proceeding through the registration flow, you confirm that you have read each clause and agree to be bound by them from that point forward.

We will send a notification to your registered email address and display an in-platform alert before any revision takes effect. The updated effective date also appears at the top of this page so the current version is always clearly identified.

No. Deposits must come from a payment account registered in your own name. Using a third-party Touch 'n Go, GrabPay, or Boost account breaches our payment conduct clause and may result in funds being held or the account being suspended.

Raise a formal dispute through our support channel within 30 days of the decision. A senior review team will assess the case against the applicable clause and issue a written response. All dispute outcomes are final once the review is complete.

Submit a written data-access request via email or Live Chat. We will verify your identity and provide a structured copy of the data we hold within the timeframe required by the applicable jurisdiction — typically within 14 working days.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that opening and using an account on super ace is lawful in your jurisdiction before proceeding with registration.

Prohibited conduct includes providing false registration details, using automated tools to access the platform, attempting to manipulate account balances, and directing withdrawals to unverified payment accounts such as unregistered FPX or Boost wallets.

Our Terms and Conditions, Clearly Stated

How to Reach Us About These Terms

How We Handle Your Account Under These Terms

Data Retention

Cookie Consent

Account Security

Requesting Changes

Payment Conduct Rules

Terms Amendment Notice

Frequently Asked Questions on These Terms

01 When do these terms come into effect for my account?

02 How will I know if the terms have been updated?

03 Can I use someone else's Touch 'n Go or GrabPay account to deposit?

04 What happens if I disagree with a decision made under these terms?

05 How do I request a copy of the personal data super ace holds on me?

06 Are there any restrictions on who can open an account under these terms?

07 What conduct is prohibited under these terms?

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